SkillCampVR Featured in DER SICHERHEITSDIENST: Why Shadow AI Is Becoming the Security Industry's Underestimated Risk

We're proud to be featured in the current issue of DER SICHERHEITSDIENST — the magazine of the German security industry, published quarterly with a circulation of 11,000. In the article "Shadow AI in the Security Industry: The Underestimated Risk," our Managing Director **Pavel Druzhkov **describes how artificial intelligence has quietly, almost unnoticed, become part of everyday security work. The central question is no longer whether AI is used, but how.

Why general-purpose AI hits its limits in a security context

General AI tools respond quickly, but they know neither local SOPs nor site-specific realities. Answers can look plausible and still be incomplete or wrong — and there's the added risk of sensitive information being fed into external systems. In an industry already dealing with skills shortages, heavy training demands and rising quality requirements, reliable access to knowledge becomes a core operational question.

What specialized AI has to deliver in the security industry

AI support built for the industry needs a controlled knowledge base, a transparent answer logic, and the ability to deliver information that fits the task, the site and the role — in real time and based on approved content. At the same time, such systems must be multilingual, GDPR-compliant, and usable on the devices actually deployed in the field.

AI in training and in operations

The benefit shows up first in training: the AI training assistant supports trainees, instructors and staff during courses and e-learning, relieves trainers of repetitive questions, and keeps knowledge available day to day. The operational AI assistant works even more directly, delivering role-, site- and task-specific guidance right where it's needed — where staff don't need long documents but clear, approved, immediately actionable direction.

In practice: the joint assistant with Securitas

How this works in practice is shown by the assistant jointly developed by Securitas and SkillCampVR, already in use at Securitas.

Quote "What was decisive for us was that in critical situations our staff don't have to rely on unsafe external tools, but on a system that knows our standards, reflects our processes and delivers reliable answers in real time," says Dominik Contes, Head of the Securitas Security Training School. The key point is that training and operations aren't treated as separate worlds: staff draw on the same reliable knowledge base — whether they're learning or in the middle of a real situation.

Greater transparency into human risk

It gets particularly interesting where AI makes patterns visible. Every query shows where uncertainty arises and which topics recur. This produces a more precise picture of human risk in operations — before it turns into an incident. "The biggest added value for us is that we can also better see where risks emerge and how we can act on them in a targeted way," Contes adds.

Looking ahead

Beyond the classic fields of security work, the approach opens up perspectives in further areas — such as aviation security, where knowledge of the rules, process reliability and clear decisions are especially critical, extending to support in classifying prohibited items and in X-ray image recognition.

Read the full article here.